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Channel: Service Aptitude – John DiJulius | Customer Experience Blog
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Do You See Doom & Gloom? | Does Smiling On The Phone Really Make A Difference?

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Perspective If you are going to help make your organization a World-Class Customer  service organization, you must have a consistently great outlook. You must see opportunities where most do not. You must believe in the present and future. You must have charitable assumption of your Customers and confidence in your existing and future generation of […]

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